The 311 number, used for police non-emergencies, now includes the 211 Answers, Please! social service referral and information. The service is available seven days a week, 24 hours a day, 365 day-a-year.  Residents can use the Mayors’ 311 Citywide Call Center number to access a network of government and community social services.

 

In addition to dialing 311, the 211 Answers, Please! Online website also provides DC residents with a fast and easy way to search for local and national social service programs. The website features user-friendly searches by the name, location, address, operating hours, telephone numbers, and/or eligibility criteria.